DANYCO Systems
| Business category 1 | Desktops |
| City ( of main office ) | Chihuahua, MX, Mexico |
| Address | Juan Alanis# 4722 Frac. . Lince Iii |
| Phones | 52-614-4241506 |
| Fax | 52-614-4428096 |
| About | Computer support specialists help people with computer problems. Some computer support specialists called help-desk technicians field phone calls or e-mails or make house calls for people who are having difficulty with a particular piece of computer hardware or software. Most of these people who need help have no technical expertise. The support specialist asks the user to describe the problem as well as the commands that were entered or steps taken that LED up to the problem. The support specialist may then repeat those steps on his or her own computer to try to duplicate the problem. If the problem was caused by user error, the specialist explains how the problem occurred and how to fix it. If the problem is due to a fault with the software or hardware, the specialist tries to determine the cause of the problem. This may require consulting with supervisors or computer programmers. Once the cause of the problem has been determined, the specialist walks the user through the steps required to fix it. Other computer support specialists known as technical support specialists provide support to people in the information processing department of a company. In addition to troubleshooting problems, they may be responsible for the operation of the company's computer systems. They may assign work to employees in the department and determine the priorities of various tasks. They may look over computer programs to make sure they are installed properly and are compatible with existing programs. They may look over projects to make sure they are completed properly and meet the company's goals. They may also evaluate computer systems to see if they need to be expanded or upgraded. Technical support specialists may also modify software produced by other computer firms to meet the needs of the company. Still other support specialists specialize in setting up computer systems that are delivered to customers. This includes installing the operating system (the program that tells the computer how to run software programs loaded onto it) and any software the client will need. The support specialist may also train personnel at the client's office to use the computer system and answer questions about getting started with the system. A support specialist may be assigned to user support for a particular client, taking all calls from that client to resolve problems that arise. All computer support positions require strong analytical thinking and problem-solving abilities. Support specialists must write technical reports about the problems they encounter. Computer programmers use these reports to modify existing products or to help avoid similar problems when designing new products. Support specialists must deal with both inexperienced users and computer-savvy programmers or software designers. They must be able to reduce technical information to simple language. |
| Date | 2011 Oct 29, 09:10 |