Future Africa Consulting and Training
| Business category 1 | Computer & Information Technology Services |
| City ( of main office ) | Pretoria, ZA, South Africa |
| Address | 521 Lenchen Street |
| Phones | 27-12-370 4455 |
| Fax | 27-86-504 1035 |
| Web site | www.factsa.co.za |
| About | FACT is a Business Process Outsourcing and Offshoring (BPO&O) company. According to the Department of Trade & Industry (DTI) Sector Development Strategy, eight sub-sectors are identified within the BPO&O sector. FACT focuses on four of these sub-sectors specifically: Human Resources and Payroll Services Contact Center Solutions Sourcing and Procurement of Products and Services ICT Services Business Process Outsourcing (BPO) BPO is the outsourcing of non-core business activities or group of functions, such as payroll administration, HR administration and recruitment activities to a specialist service provider. The benefits to the client include focusing on core activities while remaining in control of the quality of non-core activities through the specialist service provider. Business Process Offshoring (BPO&O) BPO that is contracted outside a companies own country is called offshore outsourcing. South Africa is being recognised as a destination of choice for outsourcing business support services, mainly call centres and HR activities. South Africa offers a cost saving over European destinations and more importantly presents a higher quality offering than Far East and Indo sub-continent countries. Many International companies are exploring opportunities for off-shoring its call centre operations to South Africa. Multi national companies such as Fujitsu and Nokia Siemens Networks have invested with FACT in South Africa to achieve cost savings and also maintain higher customer satisfaction levels. |
| Date | 2011 Oct 29, 08:10 |