Tellamo Contact Center
| Business category 1 | Other Telecommunications Products |
| City ( of main office ) | Guatemala City, GT, Guatemala |
| Address | 21 Ave 34-96 Zona 12 |
| Phones | 502-24851090 |
| Fax | 502-24425254 |
| About | Our company is specialized on bpo (business process outsourcing) services: back office operations and data processing, with 33 years of solid experience. Seventy people support our staff, and right now we are the biggest company of Guatemala in our field. We have expanded our services with a contact center, bringing the following solutions: 1. toserve: - customer Service (products and services information, post-sale follow up, 24 / 7 emergency service lines, products and services order taking, reservations / booking, and others) . - help desk (online web assistance) . 2. tosell: - telemarketing (market research, customer satisfaction surveys, informative campaigns, New product and services advertising, and others) . - direct marketing (sales by persuasion, market segmentation and customer behavior) . - data base marketing (updating and validating data bases, segmentation of contacts according to necessities and habits) . - customer loyalty campaigns. 3. tocollect: - statements updating. - debt recovery Service. 4. topay: - telephone balance inquiries. - payment collecting. - payment reminder and notification. Our technological partner is and we may offer you the following technology: - telephone - ivr (interactive voice response) - sms (short message Service) - online assistance - customer fax assistance - web call back - internet chat The service we provide may be guarantied by a recorded call system for quality control as well as videoconferences for supervision and training. |
| Date | 2011 Oct 29, 15:10 |